Port-away requests will take a few days, but you can still receive calls during the time of transition. dbaPlatform uses a few carriers for voice services, mainly the Level3 Communications Network, Twilio, and Bandwidth. All call-tracking and messaging-related billing will continue until the port request is 100% complete, and there is a one-time charge of $29 USD per number to fulfill the request. If you have more than 100 numbers, please reach out ahead of-time and let us know because there’s a good chance we can lower the per-number disconnect fee.
To port your numbers away from dbaPlatform, you will need to contact the carrier to which you’d like to port your numbers (e.g., AT&T, Verizon, etc.). Most carriers require you to fill out a Letter of Authorization, or LOA. Please note that rules for portability vary by country, and not all countries provide for portability. Nevertheless, in countries where porting is available, the process generally works as described here.
Typically, you will be asked to provide the following information:
If for any reason your port-away request is rejected, please contact us at email@example.com and let us know what number(s) you are trying to port and your location address. In addition, let us know the specific reason provided to you by your new carrier for why the port was rejected.
Once dbaPlatform receives the port away notification, we will email you to confirm your request. Note that, to protect our customers from unwanted port-aways, if the information that you provide does not match our records, then the port request will be rejected.